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Replace your Credit Card

Need a replacement card?

Request a new card from the Chase Mobile庐 app or sign in to chase.com

Using the Chase Mobile庐 app? It鈥檚 easy to replace a lost or damaged card right from your phone. Here鈥檚 how:

  1. Step oneAfter signing in to the Chase Mobile庐 app, tap the credit card you want to replace or the checking account for a debit card
  2. Step twoScroll to find "Replace a lost or damaged card"
  3. Step three Choose your card and then a reason for replacement
  4. Step fourReview and submit your request

Frequently asked questions

If you think someone used your debit card without your permission, call us right away at 1-800-935-9935听for help.

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If you think someone used your credit card without your permission, call us right away at 1-800-432-3117 for help.

We help safeguard your credit card purchases using sophisticated fraud monitoring. We monitor for fraud 24/7 and can text, email or call you if there are unusual purchases on your credit card.

To request a replacement card, sign in to Chase Online鈩� and follow the instructions. We鈥檒l send you a replacement card that'll arrive within 5-7 business days. If your card doesn't arrive after 7 business days, sign in, choose "Didn't receive card" under Reason and follow the instructions. You can also call the number on your statement.

If your account is in good standing and the credit card is about to expire, we鈥檒l automatically send you a new card during the month your current card will expire. If you haven鈥檛 received a new one, please call us at the number listed on your statement.