Please update your browser.Frequently asked questions about paperless statements
Paperless Statements
Answers to common questions
Can I look up paperless statements from previous months? How far back can I access previous statements?
Yes, you can securely access up to 7 years of statements depending on the account type.
On chase.com:
- Click on the Main Menu symbol in the top left corner of your dashboard and choose "Statements & documents".
- Choose the year and account and click the Open or Save icon to the right of each statement.
In the Chase Mobile庐 app:
- Click on the "Profile & Settings" icon in the top right corner.
- Select "Statements & documents" within Document manager.
- Click on "Statements", select your account and then the year and statement to open as a PDF.
Will the paperless statements include information for all of my Chase accounts?
No, it'll only include the information for the account listed on the statement.
How do I go back to receiving mailed statements?
You can update your preferences at any time by going back into your paperless settings in your Chase Mobile庐 app or when you've signed into chase.com.
On chase.com:
- Click on the "Profile & Settings" icon in the top right corner of your dashboard.
- Select the "Customize settings" link under "Account Settings".
- Under "Paperless settings", deselect the document types that you want to receive as printed statements and click "Save" at the bottom.
In the Chase Mobile庐 app:
- Click on the "Profile & Settings" icon in the top right corner.
- Select the "Settings" tab and open the "Account settings" dropdown.
- Choose "Paperless", then deselect the document types that you want to receive as printed statements and click "Save" at the bottom.