Help and Support
Find answers to the most common questions or let the Chase for Business Customer Service team help you find a solution.
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Online and mobile banking
What's included in your account
Frequently Asked Questions
Timing for payments you send:
- If your recipient is another Chase customer, he or she will usually get the money a few minutes after you send it, but no later than the next business day.
- If your recipient's bank is a ZelleĀ® member and supports real-time payments, the money will be available a few minutes after you send it. If your recipient's bank doesn't support real-time payments, the money should be available in 1 to 2 business days.
Timing for payments you receive:
- If your sender is another Chase customer, you'll usually get the money a few minutes after it's sent, but no later than the next business day.
- If you sender's bank is a ZelleĀ® member and supports real-time payments, you'll usually get the money a few minutes after it's sent. If the bank doesn't support real-time payments, you'll get the money in 1 to 3 business days.
From Chase business checking accounts, you can send up to $7,500 in a single transaction.
Keep in mind: Each financial institution that offers ZelleĀ® sets its own limits on the amounts their customers may send to others.
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- Find your account and choose "More"
- Choose "Account & routing numbers"
Our Fraud and Security Services help to safeguard your accounts and transactions from potential fraud and bad actors. Watch this video to learn more.
Contact Chase for Business Customer Service
By phone
Call Chase Business Customer Service at
1-800-CHASE38 (1-800-242-7338)
Secure Message Center
Customers can sign in to Chase Business Online to send a message.
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@ChaseSupport is the official handle for our Chase Business Customer Service.
In person
We offer access to more than 15,000 ATMs and more than 4,700 branches. or schedule a meeting with a banker.
Additional phone support
- Outside the United States 1-713-262-3300
- Business Platinum line 1-877-425-8100
- Cash management 1-800-606-7615
- Chase InkĀ® business credit card services 1-800-945-2028
- Payment Solutions 1-888-886-8869
- ACH support 1-800-242-7338
- Chase customer claims 1-866-564-2262
- Debit card fraud prevention 1-800-978-8664
- ACCESS and payable web service 1-866-872-3321
- ARP and controlled disbursement inquiries 1-800-235-6286
We accept relay calls.